Contact
info@boldbros.com
+421 918 454645
Article 1. GENERAL TERMS AND CONDITIONS
Terms and conditions for Bold Bros are valid for all purchases at online store www.boldcros.com. General terms and conditions govern the rights and obligations of the vendor (supplier) on the one hand and the buyer (customer, consumer) on the other.
The seller and operator of the internet shop www.boldbros.com is LEADE s.r.o., Kuklovská 35, 841 04 Bratislava, registered in the Commercial Register of the Bratislava I District Court, Section Sro, Insert č. 57727 / B, IČO: 44 624 069, VAT No .: 2022809976, VAT No .: SK2022809976.
If contracting party is consumer, legal relations is expressly modified by these Terms & Conditions shall be governed by the relevant provisions of Law No. 40/1964 Coll., Civil Code, Act no. 250/2007 Coll. on Consumer Protection and Act No. 108/2000 Z.z. on consumer protection in the case of door-to-door sales and mail order sales, 22/2004 Z.z. about e-commerce.
If contracting party is an entrepreneur (registred company), legal relations governed by the commercial conditions of rimmoo.sk are governed by Act No. 513/1991 Coll. Business Code. In the event of any differences between the GTC and the individual contract, the contract shall prevail.
Article 2. Purchase Contract / Order
Buyer's Purchase Order represents an offer to conclude a purchase contract. The purchase agreement itself is enclosed by the moment of the seller's confirmation of the order on the part of the seller. We will send a confirmation e-mail to the buyer, announcing the order have been recieved. We will only expect the buyer to respond to this email if we ask for a clarification or addition of any information.
The order must include:
- Buyer identification data, i.e., in the case of a consumer, name, surname and address of the buyer, the legal entity name and registered address, company ID, VAT ID
- Code of the chosen product,
- Buyer contact details / phone, email /,
- Specified payment method,
- Exact delivery address.
By order confirmation, the buyer (consumer of legal entity) declares that is familiar with the Seller's General Terms and Conditions of Sale, prior to dispatch, and agrees with them.
The confirmation of the order that the seller sends to the buyer by e-mail includes:
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Identification of the seller,
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Identification of the buyer,
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Order number, invoice number,
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The date and time of the order,
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The name of the goods, ordered quantity, the unit price of the goods, the total price of the goods,
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Payment method selected by the buyer,
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Shipping / delivery (including type),
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The total price of the order that the buyer has paid /
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The date when the goods will be ready to dispatch.
Article3. Contract withdrawal and money return
Under Consumer Regulations you have the right to cancel your order without reason as long as you do so no later than 14 days after the day on which you receive the goods or service. You must inform us of your wish to cancel in writing either by letter, email or by using the cancellation form on the website within a period of 14 days beginning on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, wherever possible, within 14 days of informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage. See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us. If you return or attempt to return substitute or alternative items you will still be responsible for paying for the original item purchased and we reserve the right to charge an investigation fee of no less than $35 to cover the cost of our investigating the position. We can offset this amount due from other sums that may be due to you for refunds. Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee. For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor. Full details of how to return goods can be found in the RETURNS section. Additional terms and conditions apply to cancelling orders for certain goods such as made to order items, large items of furniture and domestic appliances. Please refer to the terms relating to the supply of those goods.
If the buyer returns the ordered goods incomplete, damaged, dirty, visibly used, he acknowledges that the seller is entitled to reimburse the caused damage from the amount paid by the buyer for the ordered goods.
The buyer is required to provide the contact details and the account number to which the seller has to indicate the amount for the goods ordered when withdrawing from the contract. The seller undertakes to indicate the amount paid or, respectively, the amount reduced by the damage incurred immediately after returning the ordered goods, no later than 15 days after the receipt of the goods.
The seller has the right to withdraw from the purchase contract if the ordered goods cannot be delivered within the time limit or in the price determined by these terms and conditions and does not agree with the buyer for a substitute goods or if the buyer does not fulfil the obligations connected with the execution of the order.
Article 4. Warranty, liability for defects, claim
Warranty: The seller provides a 24-month product warranty. The warranty begins by delivery acceptance of product by buyer. Buyer is required to check up the goods immediately upon delivery. The warranty covers the faulty construction of seams, fabric. The warranty does not cover normal wear out, damage caused by inappropriate use, poor handling or mechanical damage.
Liability for defects: The seller is responsible for defects in goods that would be seen on goods after purchase within warranty period. If delivered goods are not in compliance with the purchase contract, the buyer is obliged to inform the seller immediately.
In the case of:
· The defect is removable; the buyer has the right to demand to remove the defect free of charge, timely and properly, or has the right to exchange goods. The Buyer acknowledges that the seller is entitled, instead of removing the defect, to always replace the defective goods as faultless unless the buyer causes serious difficulties.
· Unremovable defect prevents the goods from being properly used, the buyer has the right to withdraw the goods or withdraw Purchase contract (see Article 3). It is up to the buyer whether to apply the right to exchange goods or to return the money (see Article 3). However, if buyer chooses one of these rights, this choice can not be change unilaterally.
· Unremovable defect, but which does not prevent the goods from being properly used, the buyer is entitled to an appropriate discount on the price. The amount of the discount is a matter of agreement between the buyer and the seller.
· The defect can be eliminated, but the buyer can not properly use the goods after repair because of repeating defect or for the greater number of defects, the buyer has the right to exchange the goods or withdraw from the contract.
Claim: Claim can be made by mail send to: LEADE s.r.o., Kuklovská 35, 841 04 Bratislava or by completing electronic return and complaint form on our website. The buyer is obliged to submit a claim under the statutory guarantee to the seller:
· the original proof of purchase,
· letter with exact information indicating reasons of claim,
· complete information, including email and phone number, to inform the buyer about the course of the claim,
· In case of claim recognition, it states or requests the exchange of goods or the return of money (see Article 3), in the case of a refund request it shall indicate the account number to which the amount is to be transferred.
The seller shall solve a claim immediately, in more complex cases within 30 days of the commencement of the claim. The seller notifies the buyer of the outcome of the claim within the statutory time limit in writing (by email, by post). A copy of the complaint report shall be sent to the buyer together with the goods or, seller will hand it over to buyer personally while delivering the claimed goods. The cost of transporting the claimed goods to the seller will be reimbursed to the buyer (on request) in the event of a claim being accepted.
Article 5. Prices
All the prices of the goods are shown on our website and are final, including VAT. The site operator reserves the right to change these prices in the event of unauthorized interference with the content. The final price for the buyer is stated on the order confirmation. The seller commits to deliver the goods to the buyer at a price valid at the time of ordering the goods. The proof of purchase of goods, tax invoicet, and the instructions for the maintenance of the goods will be enclosed in the original packaging of the goods and delivered with the goods.
Article 6. Payment
In our internet shop www.boldbros.com, the buyer can purchase the goodsin the following ways:
Cash on delivery (Slovakia and Czech Republic only): you pay on delivery
Credit card: Once the order has been created, you are redirected to the secure payment gateway, where you enter the payment details. If the transaction is authorized, the payment will be executed immediately. We support secure payments.
PAYPAL – you can pay using your PAYPAL account.
Article 7. Delivery
Online shop boldbros.com delivers its goods through a courier company. Delivery of the shipment is always next business day after the shipment has been dispatched. Delivery of the shipment depends on the selected payment method. At the time of shipment, the necessary information is provided to your email to check, for example, the last place where your package is located. The usual delivery times are from 8:00 to 18:00 on weekdays.
The goods are safely packed before transport. When the goods are taken over, the buyer is required to check the physical integrity of the consignment and confirm this on the shipping list. If you have any doubts, please refuse to accept the shipment and inform us immediately. We wil suggest next procedure or we recommend that you take over the package and immediately open it in front of the delivery agent. Any later complaints about a physical violation of the goods will not be accepted.
The seller is not responsible for the delayed delivery of the consignment due to violation of these General Terms and Conditions by the Buyer due to unpredictable circumstances under the Civil and Commercial Code or, for example, in the absence of the Buyer at the agreed delivery address. In the event that the courier does not reach the buyer at the agreed delivery address, he will contact the buyer by phone on the number stated in the order and agree with the buyer the most appropriate delivery date. The second and third delivery attempts are included in the transport price.
The seller is not responsible for the delayed delivery of the goods in case the buyer incorrectly inputs the contact information (incorrect address, telephone number, payment method, etc.).
If the seller can not ship the shipment within 3 business days after receiving order containing all the necessary data to fit it (see Article 2), seller is obliged to inform the buyer without delay and return the price paid for the goods within 15 days if sellers and buyers do not agree to substitute performance. In the case of substitute performance, the seller is obliged to deliver the goods of the same quality and price to the buyer.
Article 8. Sanctions
If the buyer does not pay for the goods and the goods are not taken over, the seller is entitled to claim from the buyer a contractual fine of 20% of the price of the goods - the subject of the purchase. By paying a contractual fine, the buyer does not discharge the obligation to pay the full purchase price. The seller's claim for damages is not affected.
Article 9. Final Provisions
Terms and Conditions apply from 1.9.2017.
The buyer, by sending an order, agrees to process the data under Act no. 428/2002 Coll. on the protection of personal data, as amended.
The Internet shop operator keeps and processes personal data in accordance with Act no. 428/2002 Z.z. on the protection of personal data, as amended.
The Internet shop operator declares all personal information submitted by the buyer as confidential and serves to fulfill the contract between the seller and the buyer. They will not be given to third parties. An exception is the information needed for the transport of the goods (name, surname, address, telephone for the courier contact with the buyer.)
The seller and buyer have agreed to fully recognize the electronic form of communication, in particular through electronic mail and the internet, as valid and binding on both parties. Electronic form of communication is not acceptable in case of withdrawal.